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NJ 211: Empowering Connections – Overview, Website, and Provider Tutorial

April 25 @ 1:00 pm - 2:00 pm



211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services.

NJ 211 is the statewide nonprofit providing 211 services throughout the Garden State, including a hotline that operates 24 hours a day, every day of the year and an online, searchable directory of over 6,300 government and nonprofit programs which is found on the NJ 211 website.

NJ 211 recently unveiled its updated and redesigned website, making online searches and free nonprofit enrollment easier than ever. If your organization isn’t in the NJ 211 database, or if you haven’t updated your listing lately, now is the perfect time to find out more.

Join us for an informative webinar designed to provide an in-depth overview of NJ 211’s services and service provider portal. In this session, we will walk participants through our user-friendly website, offering tutorials on how to effectively navigate and utilize its features for self-search purposes or to advocate on behalf of others in need. Additionally, we will provide a comprehensive overview of our extensive social service directory, showcasing the wide array of services available and demonstrating how service providers can leverage it to better assist their clients.

Key Topics: Key topics covered will include login requests, updating records, adding new programs and sites, as well as incorporating new agencies into our database. We emphasize the importance of keeping these records up-to-date to ensure that individuals in need receive timely and accurate assistance.

This webinar serves as a valuable opportunity for professionals to familiarize themselves with NJ 211’s offerings, enabling them to better support their clients, while also encouraging agencies to add their services to our database, thereby expanding their reach to those in need. Don’t miss out on this essential training session to maximize your impact in serving the community.

Learning Objectives:

– Brief overview of NJ 211

– Learn how to navigate the site

– Learn how to add an agency

– Learn how to update agency records


Dana Catapano is an accomplished professional in the role of Communications Manager at NJ 211. Armed with a Bachelor’s degree in Social Science and a Master’s in Business Administration specializing in Marketing, DC brings a robust educational foundation to her work.

With a rich history spanning over 5 years at NJ 211, Dana has honed her expertise across various departments, lending her a multifaceted perspective that proves invaluable in her current role. Leading the charge in outreach initiatives and overseeing internal and external communications, she plays a pivotal role in ensuring that NJ 211 remains at the forefront of providing assistance and support to individuals across New Jersey.

One of Dana’s notable achievements includes spearheading the recent upgrade of the NJ 211 website, transforming it into a user-friendly platform that serves as a comprehensive resource for those seeking assistance. Her dedication to enhancing processes and leveraging innovative communication strategies stems from her unwavering commitment to helping those in need.

Dennis Lopez, recently promoted to the role of Database Manager at NJ 211, brings a wealth of experience and a unique academic background to his new position. With a decade of dedicated service at NJ 211, Dennis has spent the last six years honing his expertise in database management, a field where he has excelled and now leads. His academic journey began with a Bachelor’s degree in Anthropology from Rutgers University, a discipline that has provided him with invaluable insights into human behavior and social systems. This understanding has proven to be a significant asset in his career, particularly in designing and managing databases that are not only technologically advanced but also intuitively aligned with the needs of those they serve.

Register: https://us02web.zoom.us/meeting/register/tZApde2qrD8iHNS4gp-ocJBiYLdbTptuoval


April 25
1:00 pm - 2:00 pm
Event Category:


New Jersey Center for Nonprofits
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