Working Through Difficult Conversations

Whether it’s a minor infraction like arriving to the office late or discussing performance reviews, many leaders are faced with having difficult conversations. The how is the challenging part and as a result, can sometimes lead to avoidance and an escalated problem. This workshop will not only help you to create a win-win situation but also build a better working relationship as a result of it!

In this workshop, participants will:

• Clearly define the purpose of the conversation with the outcome in mind,
• Gain clarity around when and how to deliver a message that others are open to receive,
• Learn how to receive feedback,
• Turn difficult conversations into a meaningful exchange.

Facilitator:

Lee Botnick consults on organizational structure and development, human resources operations and strategy, system evaluation and implementation, risk management, and coaching and mentoring. Lee’s professional experience includes work in human resources, corporate communications, program implementation, and hospital administration in the nonprofit and healthcare worlds of New York City. She began her career in New York City government, working for Mayor Ed Koch on social service issues. Lee holds a BA from Barnard College.

Email workshops@supportcenteronline.org with any questions!