Working Through Difficult Conversations

Whether it’s a minor infraction like arriving to the office late or discussing performance reviews, many leaders are faced with having difficult conversations. The how is the challenging part and as a result, can sometimes lead to avoidance and an escalated problem. This workshop will not only help you to create a win-win situation but also build a better working relationship as a result of it!

In this workshop, participants will:

• Clearly define the purpose of the conversation with the outcome in mind,
• Gain clarity around when and how to deliver a message that others are open to receive,
• Learn how to receive feedback,
• Turn difficult conversations into meaningful exchanges.

Facilitator:

Ali Glaser is a certified professional executive performance coach, a senior leader in the non-profit sector, a professor of Social Work, a dynamic trainer and facilitator, and an author. With more than 20 years of success leading teams and organizations, she brings a level of energy, passion, confidence, and skill to her coaching, training, consulting, and leadership that inspires action, personal and professional growth, and transformation among her clients and team members. Ali has extensive training through Co-Active Training Institute, the world’s largest experiential coach training and leadership development organization. An expert in human behavior, she utilizes her knowledge and training in the Enneagram and Positive Intelligence (PQ) to help her clients deepen their self-awareness, strengthen their personal and professional relationships, build stronger teams, and optimize individual and organizational performance. Ali holds a Master’s Degree in Social Work, with a concentration in Administration and Social Planning from Temple University and a Bachelor’s Degree in Sociology from The Pennsylvania State University. She is a contributing chapter author (“Creating Partnership Synergy Through Transformational Leadership”) to the text book, “The Role of Combined Action in Enhancing Organizations’ Sustainability” to be published in 2022. She fervently teaches social work courses at Rutgers University, including courses on human behavior, human diversity, organizational leadership and social policy.